In 2015, the TBDHU began its plans for building renovations in order to improve the flow of clients and goods entering and exiting the building.
With the assistance of consultants, the TBDHU combined structural design best-practices with the Lean approach to organizational efficiency to develop more-direct pathways for client service and care, and for the receiving and distributing of supplies.
This work involved staff from several high-demand programs reviewing current processes and addressing barriers to timely service delivery in order to improve client and inventory flow.
The rethinking of procedures and processes resulted in time- and space-saving tactics and provided employees more time to focus on clients
Lean principles applied by the program teams led to immediate improvements to client scheduling, more efficient inventory tracking and storing practices, and provided the TBDHU with direction for the functionality of a new electronic medical records system and the TBDHU’s website redesign.